If you’re currently shopping for a new face mask online, you might want to do yourself a sort of hyper-favor and avoid the company with that same name. The Better Business Bureau has issued a warning today to consumers indicating that the online retailer Hyperfavor isn’t doing many favors for anyone in delivering the goods.
So far, the Better Business Bureau warns that they have received 61 Complaints and 56 negative Customer Reviews for that online retailer.
The business, which claims to be based out of Sheridan, Wyoming, operates the website, hyperfavor.com, where it sells themed and customizable apparel- including a wide assortment of cloth face coverings.
Consumer interest in that business has skyrocketed as face masks have become mandated in regions all across the country. The Better Business Bureau says it has received more than 19,000 inquiries on Hyperfavor’s Business Profile since the end of April, 2020.
Consumers report order fulfillment concerns including delayed shipments and receiving partial orders. Many of those filing complaints allege never receiving ordered merchandise despite extensive waiting periods.
Some also allege receiving tracking numbers that appear to be fraudulent or that never update.
One Michigan consumer reported being charged and receiving a tracking number for their order but never receiving their masks. After reaching out to Hyperfavor, they received responses saying the order would be “shipped in a few days.” Eventually, the consumer reached out to the US Postal Service, who said they did not have that tracking number in their system.
Melanie Duquesnel, President & CEO of Better Business Bureau Serving Eastern Michigan & the Upper Peninsula, says, “With people back at work and now starting to go back to school, facemasks are still a hot commodity, and scammers know that.” She cautions everyone, “Do your research before ordering from online retailers, especially those you haven’t heard of before. See what other consumers are saying and if they have had any issues.”
BBB notes that the Sheridan, Wyoming address advertised by the company is a commercial registered agent’s location and not typically a physical place of business. Furthermore, BBB has been unable to locate a registration on file with the Wyoming Secretary of State.
BBB has attempted to contact the company via email, postal mail, and telephone regarding the pattern of complaints filed and to seek information regarding their business practices, structure, and location. The business has not responded to their concerns at this time.
The company currently has an “F” rating based on the volume of complaints received and their failure to respond to the majority of them.
When shopping online, BBB advises consumers:
- Research the seller’s reputation and track record at BBB.org.
- Think before you click and be especially cautious about email solicitations and online ads on social media sites.
- Review and understand the company’s Terms and Conditions
- Save copies of your order confirmation and any emails for future reference and as a record of your purchase.
- Review the company’s privacy policy and understand what personal information is being collected and how it will be used.
- Confirm that the company provides valid contact information so that you are able to reach the business if necessary.
For more than 100 years, the Better Business Bureau has been helping people find businesses, brands, and charities they can trust. In 2018, people turned to the BBB more than 173 million times for BBB Business Profiles on nearly 5.4 million businesses and Charity Reports on 11,000 charities, all available for free at BBB.org.
