The makeover enhancements undertaken over the past three years at the Coloma/St. Joseph KOA Holiday are certainly not going unnoticed. Especially with the “powers-that-be” atop the Kampgrounds of America (KOA) system. In fact, the momentum here in Michigan’s Great Southwest for Mark and Karla Lemoine has earned them another notch in the belt as an award-winning campground in that system.
The momentum, which has been readily evident over the past three years since the ownership of change to the Lemoines, has now earned them a perfect score in KOA’s annual Quality Assurance Review. Their latest enhancement of luxury “glamping” sites is just the latest of multiple enhancements since taking over operations there.
The KOA Quality Review process is the result of input from KOA owners, market studies, industry best practices and trends. It’s a process that evolves to meet the needs of a changing marketplace, and focuses on the campground’s amenities and brand position.
KOA Corporate, located in Billings, Montana, dispatches four Quality Assurance teams across the country to visit every park each year and partner with owners to bring ideas, support and solutions to ensure KOA campgrounds continue to meet the goal to be the leader in the camping industry by meeting guest’s expectations.
Karla Lemoine says, “We fully support the quality assurance program and celebrate this achievement with our awesome staff who have worked so hard to help us achieve this milestone.”
Her husband, Mark, adds, “As an independently owned and operated campground within the KOA family, we share the commitment with KOA Corporate and other exemplary franchisees to providing our guests with exceptional camping experiences.” Mark notes, “Our success is found not only in this recognition, but comes from our guests who have made us their ‘go-to’ location for camping, often multiple times a year and even bringing back other friends or family with them.”
The Quality Assurance team awarded the perfect score after evaluating them on the basis of:
- KOA brand support…
- The condition of their grounds and buildings…
- Recreational offerings and equipment…
- Availability of lodging options found in their camping cabins, deluxe cabins and luxury glamping tents…
- Premium amenities and services…
- Other business best-practices…
Fifth Level Hospitality, Inc., is locally-owned and operated by Mark and Karla Lemoine, and is doing business as the Coloma/St. Joseph KOA Holiday. Located in Hagar Township, the southwest Michigan campground destination is the closest KOA campground to Lake Michigan and offers guests 130 sites for tenting, RVs, twelve cabins and three luxury “glamping” tents.
Amenities include an in-ground heated pool, hot tub, jumping pillow, Gaga ball, Carpet ball, mini-golf, fun bike rentals and more. You can find them online at the link below or “Like” them on FaceBook. Here’s the link:
